Refund & Return Policy

Last updated: June 2026

Every Vivalis order is backed by a 60-day money-back guarantee. If you are not satisfied with your purchase, follow the steps below to request a refund.

60-Day Guarantee

You have 60 days from the date you receive your order to request a refund. After 60 days, refund requests cannot be honored.

How to Request a Refund

1. Email support@govivalis.com with your order number and reason for the return.
2. Our customer support team will respond within one business day with return instructions and a return mailing address.
3. Ship the unused portion of your Vivalis order (used and unused bottles both qualify) back to the address provided. You are responsible for return shipping costs.
4. Once we receive your return, your refund will be processed within 5 to 7 business days to your original payment method.

What Is Refunded

The 60-day guarantee covers the full product price you paid. Original shipping costs are not refundable. Return shipping is the customer's responsibility unless the return is due to our error (wrong item, damaged in transit).

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong product, contact support@govivalis.com within 7 days of receipt. We will replace the order at no cost or issue a full refund including shipping.

Lost Packages

If your package shows as delivered by the carrier but you did not receive it, contact us within 7 days. We will work with the carrier on your behalf to investigate.

Contact

For all return and refund inquiries, email support@govivalis.com.